Data deletion

If you are a ReceptIA customer: your business information (knowledge base), the conversations the assistant processed, the data of your connected accounts (tokens and identifiers of WhatsApp Business, Instagram and Facebook) and your contact details.

If you are a person who wrote to a business that uses ReceptIA: your number, your profile name and your messages. For this we help you pass the request to the business, which is responsible for that data.

If you wrote to us through the site: your request and the details you gave us.

We may keep what the law requires us to keep, such as invoices and accounting records, only for as long as the law requires.

Write to hola@superhostme.com or on WhatsApp using the buttons on this page. Give the business name, the email or WhatsApp number you signed up with (or wrote from), and say you want your data deleted.

We may ask you to confirm your identity to protect your data.

We delete your data within 30 days at most from when we confirm your request, and let you know when it is done.

If you cancel ReceptIA without asking for anything else, we keep your data up to 30 days after the service ends and then delete it.

You can remove ReceptIA’s access at any time without writing to us. On Facebook: Settings and privacy, Settings, Business integrations; pick ReceptIA and remove it.

If you connected Instagram, you can also review it in Instagram: Settings, Websites and apps (or Apps and websites).

Once access is revoked, ReceptIA stops receiving messages and replying on those accounts. You can then ask us to delete your data as explained above.

How your data is handled is explained in the Privacy Policy. Controller: Superhostme, LLC, 102 Durland Place, Watkins Glen, NY 14891.