Terms of Service: hosting, domains and WordPress care

These terms cover hosting, domain registration, professional email and WordPress site care (the "Services") provided by Superhostme, LLC ("Superhostme", "we").

By placing an order or using a Service you accept these terms. If you do not agree, do not order.

ReceptIA has its own terms: ReceptIA Terms. VPS and Cloud Servers are quoted and sold under conditions agreed in writing with each customer.

How we handle your personal data is explained in the Privacy Policy.

You must be of legal age and give us accurate, up-to-date information.

You are responsible for your credentials and for anything that happens from your account.

Orders and billing are processed on our billing platform (Upmind). Prices are shown in US dollars (USD) unless stated otherwise.

We may change renewal prices with 30 days’ notice.

Hosting is provided on managed infrastructure from specialized providers.

We make reasonable efforts to keep your site available, but we do not guarantee uninterrupted service, unless we have agreed a written availability level (SLA).

We may temporarily suspend the service for scheduled maintenance, security reasons or breach of these terms.

Hosting shares resources. If your usage affects other customers we may limit it and we will let you know.

Your content is yours. Even if we offer backups, you are responsible for keeping your own copy of what is essential.

WordPress sites need constant maintenance by nature: WordPress, themes and plugins receive updates and security fixes all the time, and an outdated site is more exposed to failures, attacks and data loss.

With an active care plan, we take care of what your chosen plan includes (for example updates, backups, speed, basic SEO and reports, depending on the plan). See care plans.

Without an active care plan, you are responsible for keeping your site updated and secure: updating WordPress, themes and plugins, making your own backups, protecting your passwords, using extensions from trusted sources and checking that the site works.

In that case Superhostme is not liable for failures, security breaches, data loss or downtime caused by outdated software or by changes made by you or third parties. Help to recover the site is quoted separately.

You can change your choice at any time by buying or cancelling a care plan.

Care plans do not include redesigns, new content, custom development or non-WordPress sites. We quote those separately.

We register domains through accredited registrars connected to our platform. Your domain is subject to the rules of the relevant registry and ICANN.

Price and availability are shown in the search at the time of the order. Registration completes once payment is confirmed.

You must give true contact details for the domain. False details can lead to suspension or loss of the domain.

Each domain is registered for the term you buy. Renewal: automatic if you have a saved payment method; we notify you 30 and 7 days before expiry and you can turn it off in your panel.

A domain that expires without renewal may enter registry grace or redemption periods, which can carry extra costs.

You may choose not to renew at any time before expiry. The term already registered is not refunded.

Transfers depend on registry rules (for example temporary locks after a registration or a transfer).

Professional email works with your domain and is subject to the acceptable use rules in section 9.

Storage and sending limits are those of the email plan you buy.

Services are billed in advance for the term you choose (monthly or yearly).

Services renew automatically at the start of each term, billed in advance, until you cancel.

You can cancel from your client panel or by writing to hola@superhostme.com before the renewal date. The Service stays active until the end of the paid term.

If a payment fails we will notify you and may suspend the Service after 7 days and delete content after 30 days from suspension.

Domains are not refundable once registered.

Hosting and care: you can ask for a refund within 14 days of the first purchase of hosting or care. It does not apply to renewals or domains.

Renewals are not refundable unless the charge was made in error.

Duplicate or wrong charges are corrected. Write to hola@superhostme.com with the details.

You may not use the Services for illegal content, malware, phishing, spam, attacks on third parties, cryptocurrency mining or activity that overloads the infrastructure.

You may not infringe copyright, trademarks or other people’s privacy.

If we see a risk to security or to other customers we may suspend the Service immediately and we will notify you.

We provide the Services with reasonable care, but we do not promise they are error-free.

To the extent the law allows, our total liability for a Service is limited to what you paid for that Service in the 12 months before the event, and excludes lost profits and indirect damages.

Nothing here limits rights that the law does not allow to be limited, including consumer rights.

We may update these terms. We will publish the new version with its date and, if the change is important, notify you.

These terms are governed by the laws of the State of Delaware, USA. Disputes go to the state or federal courts located in Delaware, unless the law of your country gives you a non-waivable right to bring a claim where you live.

Questions or requests: hola@superhostme.com.