Terms of Service: ReceptIA

ReceptIA is an artificial intelligence assistant that answers your business WhatsApp: it replies to common questions using the information you give it and hands the conversation to a person when needed. It covers WhatsApp and, depending on the plan, Instagram and Messenger direct messages.

In these terms, "Customer" is the business that buys ReceptIA and "End user" is anyone who writes to that business on WhatsApp.

Provider: Superhostme, LLC ("Superhostme"). Hosting and domain services are governed by the Hosting Terms.

It starts in the quote builder: you pick the pieces and connect your accounts with Meta’s official login. You can also ask us to contact you.

Setup is self-service and free. The assistant answers with the information you give it: services, hours, prices, common questions and handoff rules.

Activation depends on connecting your Meta accounts and on you giving us the information we need.

The price is that of the plan you choose in the quote builder, in force when you sign up. These are launch prices: if they change, we will tell you 30 days in advance.

Artificial intelligence can make mistakes. ReceptIA does not replace a person for everything.

ReceptIA hands the conversation to a person when it cannot answer or when the End user asks. You decide who is alerted and through which channel.

ReceptIA must not be used for emergencies, medical, legal or financial advice, or decisions that need professional judgment.

You are responsible for the information you upload and for commitments made to your customers (appointments, prices, hours). Review that it stays up to date.

ReceptIA depends on WhatsApp (Meta) and other providers. Changes, limits or outages of those services can affect how it works.

ReceptIA processes your End users’ messages on your behalf and to provide you the service.

Towards your End users, you decide what their data is used for. Superhostme acts on your behalf and on your instructions.

You must tell your End users they are talking to an automated assistant and have a legal basis to process their data.

We keep conversations while the service is active and up to 30 days after it ends, then delete them when the service ends or when you ask, unless the law requires us to keep them.

Full details are in the Privacy Policy, section 5.

You may not use ReceptIA to send unsolicited bulk messages, deceive people or for illegal content.

You must comply with the WhatsApp Business policies that apply to your account.

We may suspend the service if there is risk to third parties or a breach of these rules.

We make reasonable efforts to keep ReceptIA available, without guaranteeing uninterrupted service.

We may improve, change or retire features. If a change significantly affects you, we will let you know.

Fair use: the base plan includes up to 1,500 conversations per month. A conversation is the exchange with one contact within 24 hours. If this is exceeded on a sustained basis, we will propose the right plan before charging anything extra.

Support: Monday to Friday, 9:00 am to 6:00 pm (Santo Domingo time), by WhatsApp or email, with a reply within 1 business day. Assistant failures are handled with priority.

Support includes fixing incorrect answers and up to 2 knowledge-base updates per month. It does not include new integrations, custom flow changes or campaigns; those are quoted separately.

You connect your accounts (WhatsApp Business, Instagram, Facebook page) with Meta’s official login. You remain the owner of those accounts and can revoke access from your Meta settings at any time.

Comments (when enabled): ReceptIA answers questions and compliments with short replies; it never replies in public to complaints or negative comments, which are sent to you so you can handle them.

You must comply with the WhatsApp Business, Instagram and Facebook policies, and tell your customers that an AI assistant is serving them.

Payment and billing: monthly fee in advance at the start of each service month, in US dollars, by card (Stripe) or bank transfer. Customers with a Dominican RNC or cédula pay the Dominican Republic rate, equivalent to the peso prices; everyone else pays the international rate. Self-service setup is free; extra assistance is agreed in writing case by case. The assistant is activated once the first payment is processed. If a monthly charge fails there are 3 days of grace; after that we pause the assistant until payment is received. Your data is kept for 30 days from the pause.

You can cancel by writing to hola@superhostme.com. The service continues until the end of the paid term. Refunds: there are no refunds for months already started. When you cancel, the service does not renew and stays active until the end of the paid month.

To the extent the law allows, we are not liable for indirect damages, lost profits or appointments and opportunities lost through assistant errors or downtime.

Our total liability is limited to what you paid for ReceptIA in the 12 months before the event.

Nothing here limits rights that the law does not allow to be limited.

We may update these terms and will publish the new version with its date.

They are governed by the laws of the State of Delaware, USA, and disputes go to the state or federal courts located in Delaware, unless the law of your country gives you a non-waivable right to bring a claim where you live.

Contact: hola@superhostme.com.